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Customer Protection

Refund & Cancellation Policy

Thank you for shopping with Kickoff Craze. We want you to be completely satisfied with your purchase. Please read our Return & Refund Policy carefully before placing an order.

1. General Policy

  • We offer returns and refunds only in the case of damaged items or size-related issues.
  • Customized jerseys are not eligible for return, refund, or exchange under any circumstances.

2. Damaged Items

  • If you receive a damaged jersey, please contact us within 24 hours of receiving your order.
  • Please provide a clear unboxing video and photographs showing the damage along with your order number to help us process your request quickly.

3. Size Issues

  • If the jersey does not fit due to a size issue and the requested size is available, we will arrange an exchange.
  • To be eligible for a size exchange, please contact us within 24 hours of receiving your order.
  • Refunds will only be issued if the required size is unavailable.
  • The product must be unused, unwashed, and returned with its original tags and packaging.

4. Return Process

  • Contact our support team via email or phone with your order details.
  • Our team will verify your request and provide return instructions if your request is eligible.
  • Returned products will be inspected before an exchange or refund is approved.

5. Refund Processing

  • Approved refunds will be processed using the original payment method whenever possible.
  • Refund processing generally takes 5–7 business days after approval, depending on your bank or payment provider.

Contact Us

For any return, exchange, or refund enquiries, please contact:

Kickoff Craze

Email: kickoffcraze.in@gmail.com

Phone: +91 97440 90648

Location: Kozhikode, Kerala, India