Customer Protection
Refund & Cancellation Policy
Thank you for shopping with Kickoff Craze. We want you to be completely satisfied with your purchase. Please read our Return & Refund Policy carefully before placing an order.
1. General Policy
- We offer returns and refunds only in the case of damaged items or size-related issues.
- Customized jerseys are not eligible for return, refund, or exchange under any circumstances.
2. Damaged Items
- If you receive a damaged jersey, please contact us within 24 hours of receiving your order.
- Please provide a clear unboxing video and photographs showing the damage along with your order number to help us process your request quickly.
3. Size Issues
- If the jersey does not fit due to a size issue and the requested size is available, we will arrange an exchange.
- To be eligible for a size exchange, please contact us within 24 hours of receiving your order.
- Refunds will only be issued if the required size is unavailable.
- The product must be unused, unwashed, and returned with its original tags and packaging.
4. Return Process
- Contact our support team via email or phone with your order details.
- Our team will verify your request and provide return instructions if your request is eligible.
- Returned products will be inspected before an exchange or refund is approved.
5. Refund Processing
- Approved refunds will be processed using the original payment method whenever possible.
- Refund processing generally takes 5–7 business days after approval, depending on your bank or payment provider.
Contact Us
For any return, exchange, or refund enquiries, please contact:
Kickoff Craze
Email: kickoffcraze.in@gmail.com
Phone: +91 97440 90648
Location: Kozhikode, Kerala, India
